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Having a caller ID in your business is crucial to enable you to identify callers and call back in case you missed a call. The display unit of the caller ID equipment shows the name, number, time and date the call was made, and the voice messages left behind. Do know a caller ID equipment called whozz calling? POS Basic by Pos Shopper can provide you with that. Also, I have listed some reasons why you should use caller ID in your business.

Reasons to use a caller ID in your Business

Call Forwarding

dfgdfgfdgdfgfdgSometimes in business, you may receive an important call while in the middle of a meeting or when making another call. In this case, a caller ID equipment will be useful where you can transfer the call to someone else in the office with instructions on how to handle the caller. You can also auto-set your caller ID unit to request the caller to make the call after a specific period. All you have to do is to choose a call forwarding feature for your frontier phone. These features include: Forward All Calls, Forward Deluxe, Forward Unanswered and Forward Busy. All these features will help you choose a detailed instruction in the case above.

Caller Identification

This feature of a caller ID lets you see the name of the caller so that you can decide whether to receive or decline the call. The display unit attached to your phone shows the caller’s details. It is important to have this equipment in your business so that you can retrieve documents that the caller may be calling to inquire about. Secondly, identifying the caller will allow you to transfer the call to another person in a department related to the caller.

Call Waiting

Another important feature of a caller ID is the Call Waiting. This allows you to answer another call when you are currently on another line. This feature comes with a distinctive beep or sound that lets you know whether the call is cellular or if it is a long range call. There is a special tone that alerts you of the second incoming call. You can alternate between the callers, whereas, when engaging one caller, the other caller is automatically kept on hold. If you choose to ignore the alerting tone for the second incoming call, the caller will simply hear the normal ring until an automatic transferred to the voicemail.

Call Blocking

A caller ID equipment has an option to customize your calls so that selected calls and maybe anonymous calls are automatically blocked. This way you are protected from fraudsters who may have had access to your business number.

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In today’s world, business transactions happen fast, and you cannot afford to lose a single second. That is why communication is important and should always be possible wherever you are. However, while time is money, one must also take steps to try and minimize overheads which can come in the form of costly telephones calls. In the past, most companies used trunk lines to make both local and international call but now with the internet you can get a Local DID Number and route all your call through a VoIP system.

What is a DID number?aa03

This is a Direct Inward Dialing (DID) Number which is a virtual phone number that allows you to make cheap long distance and international calls. This technology is the latest in telecommunication advancement and will allow businesses to scale up without making many changes to their phone system. In the past, the smaller and medium-sized businesses did not have the ability to bear with the huge bills levied by the telephone companies and therefore they had to run on a budget when it comes to their communications. Only the big corporations could afford to make many calls but when you have a virtual DID number and VoIP your entire business can improve, and you do not have to worry about the cost anymore.

VoIP

We have all seen how much people rely on the internet these days and most of us use a smartphone for communication. When you have a VoIP system for your office, you can even program your smartphone as an extension. In this way, you will never miss a single phone call, and you can make international calls by using your phone and the internet.

No bulky hardware

aa04You will not need to have expensive PABX equipment in your office anymore. All you need is the desk phones and your connection to the internet. You will not be required to maintain equipment and worry about breakdowns. The virtual PBX will be almost identical to a regular system and will give you more flexibility. In fact, you can answer phone calls in another country at no extra cost even if a client is calling your office.

The Internet has made this technology more reachable to everyone no matter how big or small your business may be.

Conclusion

Communication has become an important part of any business, and you must always be able to contact your clients and be contactable no matter where you are located.